In the first half of 2024, the top five travel agencies in terms of complaint volume in Urumqi are Xinjiang Zhongbei Shiguang International Travel Agency Co., Ltd., Xinjiang Xiyu International Travel Agency Co., Ltd., Xinjiang Xilehui International Travel Agency Co., Ltd., Xinjiang Siluchenchengjing International Travel Agency Co., Ltd., and Xinjiang Jiangxue International Travel Agency Co., Ltd.?
Complaints against these travel agencies mainly involve reducing service quality standards, poor service quality, improper remarks by tour guides, poor accommodation conditions, etc., causing dissatisfaction among tourists; failure to refund agreed deposits in a timely manner; scenic spot tickets not booked in advance; alleged false advertising and unauthorized changes to itinerary arrangements; failure to return on time or poor communication due to rises in airfare or hotel prices; alleged reduction of complimentary tourism service items, etc.?
However, there is also an opinion that the top five travel agencies in Urumqi should include Xinjiang China International Travel Service, Xinjiang Overseas International Travel Service, Xinjiang Youth Travel Service, Xinjiang Great Western International Travel Service, and Xinjiang Tianshan International Travel Service. These travel agencies provide high-quality tourism services for tourists with their professional tourism teams and abundant tourism resources.?
Due to potential changes in rankings over time and variations in service quality among travel agencies, when selecting a travel agency, one should not only refer to the rankings but also pay attention to factors such as service quality, tourist evaluations, and whether it has legal operating qualifications.?