The service quality of travel agencies in Urumqi is uneven, with some having poor service quality.?
Specifically, according to statistics from the Urumqi Culture, Radio, Television, and Tourism Bureau, the complaint situation of local travel agencies was published in September 2024, and the top ten on the blacklist were revealed.?
. Complaints against these travel agencies mainly involve issues such as reduced service quality standards, poor service quality, inappropriate language used by tour guides, poor accommodation conditions causing dissatisfaction among tourists, as well as issues such as failing to refund agreed deposits in a timely manner, scenic spot tickets not being booked in advance, suspected false advertising, and unauthorized changes to itinerary arrangements.?
. For example, some tourists have reported that certain travel agencies are vague in their promotions, but hide large extra fees in the contract, or have extremely poor customer service that cannot solve problems, as well as poor accommodation experiences, where the actually arranged hotels are often located in remote suburbs with poor accommodation conditions.?
However, it does not mean that all travel agencies in Urumqi have such issues. When choosing a travel agency, tourists can still select one with good service quality and high credibility by checking information such as complaints, credibility, and service evaluations of the travel agency.?
. At the same time, tourists can also consider self-drive travel or find the most reputable large travel agencies locally to arrange their itineraries, in order to ensure the quality and experience of their travel.?
In general, although there are some issues of poor service quality in the travel agency market in Urumqi, tourists can still enjoy the beautiful scenery and pleasant travel experience in Xinjiang by making careful selections and reasonable arrangements.?